Terms of Service

Effective Date: November 6, 2026

These Terms of Service (the "Terms") are a binding agreement between Local AI Hero ("Local AI Hero," "we," "us," or "our") and the business customer that accepts them ("Customer," "you," or "your"). They govern access to and use of Local AI Hero's websites, applications, and done-for-you AI services, including localaihero.com, audit.localaihero.com, and app.localaihero.com (collectively, the "Services").

By creating an account, submitting an intake, checking a commitment acknowledgment at checkout, paying a setup or subscription fee, or otherwise using the Services, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the Services.

1. Definitions

• "AI Receptionist" means Plan 1: a phone and website voice AI receptionist service described in Section 2.
• "AI Employee" means Plan 2: the full AI Brand Ambassador / marketing department service described in Section 2.
• "End Customers" means your own customers, callers, website visitors, and leads who interact with the AI systems we operate for you.
• "Customer Materials" means content, business information, brand assets, approved answers, procedures, calendars, phone numbers, and other materials you provide to us.
• "Customer Data" means data about End Customers that we process on your behalf, including names, phone numbers, job type, urgency, appointment details, call recordings, transcripts, chat logs, and lead records.
• "AI Outputs" means content and materials the AI produces for you in providing the Services, including blog posts, social posts, review replies, website content, call recordings and transcripts generated in the course of service, the business playbook, and the Source of Truth document, as applicable to your plan.
• "Platform" means Local AI Hero's software, systems, models, prompts, templates, workflows, tools, and know-how used to deliver the Services.
• "Intake" means the short onboarding process through which we collect information needed to build, train, and launch your AI.

2. Scope of Services

Local AI Hero is a done-for-you service for local businesses. After a short Intake, our team builds, trains, and runs the AI for you. The specific features depend on the plan you purchase.

2.1 AI Receptionist ($299/month)

Your AI front desk: a phone and website voice AI receptionist.

Pricing. $299 per month, month to month, cancel anytime. $1,000 one-time setup fee. The setup includes a new AI-built website that you keep. Voice usage is billed separately at 9 cents per minute (Premium) and 11 cents per minute (Lightning).

Features include:

• Answers calls and website chats 24/7
• A talking Website Ambassador with a face, trained on your services, hours, service area, and approved answers
• Qualifies customers and books appointments on your calendar
• Captures and logs conversations and leads (name, number, job type, urgency)
• Inbound and outbound calls with custom voices
• You keep your phone numbers and forward calls
• Live transfer and emergency escalation under rules you approve
• Introduces itself as AI
• Takes a message rather than guessing prices or availability

Launch promises (AI Receptionist).

• An AI audit of the business is included if you have not already had one.
• If your AI Receptionist is not live and answering within 48 hours of Intake, your setup comes back (setup fee refund), subject to Section 6.
• You will see calls answered and leads captured during the first 30 days.
• Most customers go live within about 24 hours of Intake. Timing estimates are descriptive, not a separate guarantee beyond the 48-hour setup promise above.

2.2 AI Employee ($999/month annual or $1,250/month monthly)

Your AI Brand Ambassador: a full-on marketing department.

Pricing. $999 per month on a 12-month annual agreement billed monthly (never a lump sum up front), or $1,250 per month on a monthly plan with a 3-month minimum, then month to month. $3,000 one-time setup fee. Voice usage is billed separately at 7 cents per minute (Premium) and 9 cents per minute (Lightning).

Includes everything in the AI Receptionist, plus:

• An owner interview and a business playbook that you own
• An AI trained on your procedures
• A done-for-you blog optimized for SEO, GEO, and AEO
• 3 to 5 social posts daily
• Google Business Profile optimization, posting, and AI replies
• A review request campaign and AI review replies
• Revenue Recovery campaigns every 90 days
• A monthly Source of Truth document that you own

Page-one rankings guarantee (annual agreement only). For customers on the AI Employee annual agreement only: page one local rankings within 90 days of going live. If that result is missed, the annual agreement is void and you can get your money back, subject to Section 6. This guarantee does not apply to the monthly AI Employee plan.

2.3 Related Sites

The Services also include the free business audit available at audit.localaihero.com and the customer login at app.localaihero.com. Use of those sites is covered by these Terms and our Privacy Policy.

2.4 No Other Promises

We do not invent or imply features, pricing, timelines, or results beyond what is stated in these Terms and on your order or checkout. Marketing language on our website is subject to these Terms.

3. Setup and Onboarding

After purchase, you complete a short Intake. We use Intake information to build, train, and configure your AI.

You are responsible for:

• Providing accurate business information (services, hours, service area, contact details, and similar facts)
• Approving the answers, scripts, never-promise list, and escalation rules the AI will use
• Approving live-transfer and emergency-escalation rules
• Keeping calendar availability, contact routing, and forwarding rules current
• Reviewing and updating approved content as your business changes

We will not knowingly configure the AI to promise prices, availability, or outcomes that are not on your approved answer list. The AI is instructed to take a message rather than guess prices or availability. You remain responsible for the accuracy of what you approve.

Launch timing for the AI Receptionist 48-hour setup promise runs from completion of Intake (including any information and approvals we reasonably need from you). Delays caused by incomplete Intake, missing approvals, or your failure to provide required information do not count against the 48-hour period. [Additional claim process details]

4. Fees, Usage Billing, and Payments

4.1 Fees

You agree to pay the setup fee, monthly subscription fee, and voice usage charges applicable to your plan, as stated in Section 2 and on checkout. Taxes may apply as required by law.

4.2 Voice Usage

Voice usage is billed per minute at the Premium and Lightning rates stated for your plan. Usage charges are in addition to the monthly subscription fee.

4.3 Payment Processing

Payments are processed by Stripe. Local AI Hero does not store full card numbers. By providing a payment method, you authorize us (and Stripe) to charge setup fees, recurring subscription fees, usage charges, and any other amounts owed under these Terms. Failed payments may result in suspension under Section 17.

4.4 Billing Cycle

Subscription fees are billed monthly in advance unless otherwise stated at checkout. Usage charges are billed [usage billing cycle]. Annual AI Employee agreements are billed monthly over the 12-month term; they are not billed as a single lump sum up front.

5. Term, Commitment, and Cancellation

5.1 AI Receptionist

The AI Receptionist plan is month to month. You may cancel anytime. Cancellation stops future monthly subscription charges after the then-current billing period ends, subject to Section 6 on refunds. Setup fees and usage charges already incurred remain due.

5.2 AI Employee - Annual Agreement

The annual AI Employee plan is a 12-month commitment billed monthly. Early cancellation does not relieve you of the remaining monthly payments for the commitment period, except as expressly provided in the page-one rankings guarantee (Section 6) or as otherwise required by law.

Commitment acknowledgment (checkout). At checkout for the AI Employee annual agreement, you must acknowledge:

I understand the AI Employee annual agreement is a 12 month commitment billed monthly, and that the setup fee and monthly payments are non-refundable, except as stated in the page one rankings guarantee and the Terms of Service.

5.3 AI Employee - Monthly Plan

The monthly AI Employee plan has a 3-month minimum. After the minimum, it continues month to month until canceled. During the minimum period, early cancellation does not relieve you of fees for the remaining months of the minimum, except as required by law. The page-one rankings guarantee does not apply to the monthly plan.

5.4 Optional AI Receptionist Annual Acknowledgment

If an AI Receptionist annual option is offered in the future, checkout may require this acknowledgment:

I understand this is a 12 month commitment billed monthly, and that the setup fee and monthly payments are non-refundable, except as stated in the launch guarantee and the Terms of Service.

5.5 How to Cancel

To cancel, [cancellation process]. Cancellation confirmation will be provided in writing (including email).

6. Refunds and Guarantees

Except as expressly stated in this Section 6, all fees (including setup fees, monthly subscription fees, and usage charges) are non-refundable.

6.1 AI Receptionist 48-Hour Setup Promise

If your AI Receptionist is not live and answering within 48 hours of Intake, your setup comes back (refund of the setup fee), provided:

• You completed Intake and provided the information and approvals reasonably required to launch
• Delays were not caused by your incomplete information, missing approvals, or failure to act
• You request the refund through [claim process] within [claim window]

This promise covers the setup fee only. It does not automatically refund monthly subscription or usage charges unless we state otherwise in writing.

6.2 AI Employee Page-One Rankings Guarantee (Annual Agreement Only)

If you are on the AI Employee annual agreement and do not achieve page one local rankings within 90 days of going live, then:

• The annual agreement is void, and
• You can get your money back,

subject to these conditions:

• The guarantee applies only to the annual agreement, not the monthly AI Employee plan
• "[Page one local rankings]" means [ranking definition: search terms, geography, and measurement method]
• You reasonably cooperated with onboarding, content approvals, and access we need (for example, Google Business Profile access) as [cooperation requirements]
• You request the remedy through [claim process] within [claim window] after the 90-day period
• "[Money back]" means [refund scope: setup fee, monthly fees paid, or both], as confirmed in writing when the claim is approved

6.3 No Other Refunds

Except for the promises in Sections 6.1 and 6.2, and except where non-waivable law requires otherwise, fees are non-refundable. Partial periods, unused usage minutes, and change-of-mind cancellations are not refundable.

7. Ownership of AI Outputs

Once applicable fees for the relevant work have been paid:

• You own the AI Outputs produced for you under your plan, including call recordings and transcripts generated for your account, marketing materials (blog posts, social posts, review replies, website content), the business playbook, and the Source of Truth document, as applicable.
• You keep the AI-built website included with AI Receptionist setup.

Local AI Hero retains all right, title, and interest in the Platform, including our models, prompts, templates, workflows, tools, and know-how. We grant you no ownership interest in the Platform.

You grant Local AI Hero a limited, non-exclusive license to use Customer Materials and AI Outputs as needed to provide, maintain, and improve the Services for you during the term (for example, to train and operate your configured AI, publish approved content on your channels, and support your account).

AI Outputs may not be unique. Similar outputs may be generated for other customers. AI Outputs are not guaranteed to be eligible for copyright or other intellectual property protection. You are responsible for reviewing AI Outputs before relying on them for legal, compliance, or public-facing use.

8. No Authority to Bind

The AI Receptionist and AI Employee cannot enter into contracts, make binding offers, quote prices, or make promises on your behalf beyond the answers and rules you approve.

Any commitment that would bind your business requires your own confirmation through a human representative or another process you control. You are responsible for reviewing and approving the AI's answers, scripts, never-promise list, and escalation rules, and for updating them when your business changes.

We are not responsible for any obligation that an End Customer claims arose solely from an AI interaction that went beyond your approved answers and rules, except to the extent caused by our failure to apply the then-current approved configuration after you provided it through our designated process.

9. Data Ownership

You own your Customer Data, including End Customer names and phone numbers, job type and urgency, appointment details, call recordings, transcripts, chat logs, and lead records.

Local AI Hero processes Customer Data only to provide the Services, under your instructions and as described in these Terms and our Privacy Policy. We act as a service provider and processor with respect to Customer Data. You are the controller (or "business," as applicable under state privacy law) for that data.

On written request during the term, we will make Customer Data available for export or return in a [export format] within [export timeframe], subject to technical feasibility and your account standing.

After termination or cancellation, we will delete or return Customer Data within [retention period], except for copies we must retain for legal compliance, dispute resolution, security, or backup integrity, which we will isolate from routine use and delete when no longer required. Account and billing records may be retained as described in the Privacy Policy.

10. AI Limitations and Disclaimers

AI systems can make mistakes, misunderstand callers, generate incorrect content, or behave unexpectedly. The Services are tools to assist your business; they are not a substitute for your judgment.

You agree that:

• You will review rules, approved answers, marketing content, and other material before public use where reasonable
• We do not guarantee specific revenue, lead volume, conversion rates, or business results, except for the express guarantees in Section 6
• Call quality, telephony connectivity, third-party platform availability (for example, calendars, social networks, or search listings), and End Customer behavior are outside our full control
• The AI introduces itself as AI and is configured to take a message rather than guess prices or availability; you must keep those instructions accurate through your approvals

11. Customer Responsibilities and Compliance

You are solely responsible for:

• Compliance with all laws applicable to your business and to your use of the Services, including telemarketing, calling, texting, and call-recording laws (for example, the Telephone Consumer Protection Act and state two-party or all-party consent recording laws), AI disclosure requirements, advertising rules, and consumer protection laws
• Providing any required notices and obtaining any required consents from End Customers for call recording, AI disclosure, outbound calling or texting, and related processing
• The accuracy of Customer Materials and approved answers
• How you use AI Outputs and Customer Data in your business
• Maintaining the security of your login credentials for app.localaihero.com and related accounts

Local AI Hero acts as a service provider and processor for End Customer data handled through the Services. We do not provide legal advice on TCPA, recording consent, or AI disclosure. If you are unsure about your obligations, consult your own counsel.

12. Acceptable Use

You will not, and will not allow others to:

• Use the Services for unlawful, harmful, deceptive, harassing, or abusive purposes
• Use the Services to place calls or send messages in violation of consent or Do-Not-Call rules
• Attempt to reverse engineer, copy, or resell the Platform except as allowed by law
• Interfere with the security or integrity of the Services
• Upload malware or infringing content
• Misrepresent the AI as a human when disclosure is required by law or by these Terms
• Use the Services to process sensitive personal information in a way that is not disclosed to us and not permitted by law

We may suspend or terminate access for material violations of this Section.

13. Intellectual Property

As between the parties:

• You own Customer Materials, Customer Data, the website included with AI Receptionist setup (once paid), the playbook, and the Source of Truth document, and AI Outputs as stated in Section 7
• Local AI Hero owns the Platform and all related intellectual property

Our name, logos, and branding remain our property. You may not use them except as needed to identify us as your provider, or with our prior written permission.

If you provide feedback about the Services, we may use it without obligation to you.

14. Confidentiality

Each party may receive non-public information from the other ("Confidential Information"). The receiving party will use it only to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from another source without duty of confidentiality.

Customer Data and non-public business details you share in Intake and playbook work are your Confidential Information. Our Platform details and non-public pricing or processes are our Confidential Information. Obligations survive for [confidentiality period] after termination, and indefinitely for trade secrets as long as they remain trade secrets.

15. Data Protection

Our collection and use of personal information is described in our Privacy Policy. For End Customer data processed on your behalf, we act as a service provider and processor, and you act as the controller or business. You instruct us to process that data to provide the Services you select. Additional data-processing terms may be provided on request as [DPA availability].

16. Third-Party Services

The Services rely on third-party providers, including payment processing (Stripe), and categories of providers such as AI model providers, voice synthesis providers, telephony and messaging carriers, hosting and infrastructure providers, analytics providers, and calendar or productivity integrations you connect.

We are not responsible for third-party outages, policy changes, or failures beyond our reasonable control. Your use of third-party platforms you connect (for example, social networks or Google Business Profile) remains subject to those platforms' terms.

17. Suspension for Non-Payment

If payment fails or an invoice remains unpaid after [grace period], we may suspend some or all of the Services (including call answering, outbound campaigns, and content publishing) until amounts due are paid. Suspension does not waive amounts owed. We may terminate for continued non-payment after [termination notice period].

18. Warranty Disclaimer

EXCEPT FOR THE EXPRESS GUARANTEES IN SECTION 6, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AI OUTPUTS WILL MEET YOUR EXPECTATIONS OR BE LEGALLY PROTECTABLE.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCAL AI HERO AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE [liability lookback period, e.g., twelve (12) months] BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

20. Indemnification

You will indemnify, defend, and hold harmless Local AI Hero and its owners, employees, and contractors from and against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your business and your offers to End Customers; (b) Customer Materials or content you approve; (c) your failure to provide required notices or obtain required consents for recording, AI disclosure, calling, or texting; (d) your misuse of the Services; or (e) your breach of these Terms or applicable law.

21. Dispute Resolution

21.1 Informal Negotiation

Before filing a formal claim, you and Local AI Hero agree to try to resolve the dispute informally for [30] days after one party sends written notice describing the dispute to the other at the contact addresses in Section 25 (or your account email).

21.2 Binding Individual Arbitration

If the dispute is not resolved within that period, either party may submit it to binding individual arbitration administered under the [arbitration rules, e.g., AAA Commercial Arbitration Rules]. The seat of arbitration will be Fredericksburg, Virginia. The language will be English. Judgment on the award may be entered in any court with jurisdiction.

21.3 Class Action Waiver

Disputes must be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of more than one person without both parties' consent.

21.4 Small Claims and Injunctive Relief

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Either party may seek temporary or permanent injunctive relief in court to protect intellectual property or unauthorized use of the Platform, without first completing informal negotiation or arbitration.

21.5 Arbitration Opt-Out

You may opt out of the arbitration agreement in this Section 21 by sending written notice to support@localaihero.com within [opt-out window, e.g., 30 days] of first accepting these Terms. Opting out does not affect any other provision.

21.6 Governing Law

These Terms are governed by the laws of Virginia, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement.

22. Changes

We may update these Terms from time to time. We will post the updated Terms with a new [Effective Date] and, for material changes, provide notice by email or through the customer login when reasonably practicable. Continued use after the effective date of changes constitutes acceptance, except where law requires a different process for existing commitments. If you do not agree to material changes, you may cancel as provided in Section 5; prepaid non-refundable fees remain subject to Section 6.

23. Suspension and Termination for Cause

We may suspend or terminate the Services immediately if you materially breach these Terms, if required by law, or if your use creates security or legal risk. You may terminate for our material breach if we fail to cure within [cure period] after written notice. Sections that by their nature should survive (including ownership, fees owed, disclaimers, liability limits, indemnity, and dispute resolution) will survive termination.

24. General

These Terms, together with your checkout acknowledgments, order details, and the Privacy Policy, are the entire agreement regarding the Services and supersede prior proposals on the same subject. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to your account email. Notices to us must be sent as stated in Section 25.

25. Contact

Questions about these Terms: